Technical Support

Need Help? We have an excellent support staff available to assist you. Should our product documentation not provide the answer you are looking for, please contact our Technical Support Department via email or telephone.

North America, South America, Caribbean
Normal hours of operation are Monday through Friday, 8am to 5pm Pacific Time. Tel: 949-545-6005 or Toll Free 888-633-5095 Fax: 949-545-6011 Email: service@wgspi.com

Rest of World
Normal hours of operation are Monday through Friday, 8am to 5pm Germany Time. Tel: 4+49 8654 7715-21
Email: Local Technical Support

To help us assist you it is very important that you complete the Technical Support Request Form and email or fax it to our German office. Products cannot be returned for repair or replacement without written authorization from WG Security Products. Complete and email a Return Material Authorization Form (RMA) to request such authorization